Car Insurance FAQs
When an Accident Occurs
In the event of a severe accident where someone is injured, call 911 or the police and stay at the scene until they arrive.
Stay calm.
File a police report, no matter how minor the damage to your car or motorcycle.
As soon as possible, write down the facts of the accident, including:
Date and time of day
Location of accident
Names, addresses, phone numbers, insurance companies and license numbers of all drivers involved
Makes and models of other vehicles involved
Names, addresses and phone numbers of all passengers and witnesses
Injuries to any involved parties
Damage to property
Name of police department and officers investigating the accident.
Call J.G. Elliott Company, regardless of who is at fault.
We will get preliminary information from you over the phone. A company claims representative will contact you within two business days to fill you in on the entire claims process.
If you carry physical damage coverage on your policy, we will determine the extent of the damage and help you identify repair or replacement alternatives.
Even if you believe damage to your vehicle is insignificant, report all incidents causing damage to your vehicle. For example, don't ignore even a rock chip on your windshield. This could eventually lead to a larger break and require a replacement. Windshield chips reported early can often be easily repaired. Most companies waive the policy deductible when windshields are repaired (waiver does not apply to replacement).
Service Is Our Number One Priority
We settle claims fairly and as quickly as possible. For more information or answers to any questions you have about filing a claim, please give us a call.
Top 10 Reasons to Purchase the Rental Car Damage Waiver
Abstract: Although most damage waiver fees are considered outrageous, the insured is best advised to purchase the waiver for short-term rentals. This is not only in the best interest of the insured, but also the agent since an inadequately covered loss may result in the loss of an account or worse, an E&O claim.
Although most collision damage waiver (CDW) or loss damage waiver (LDW) fees are considered by many to be outrageous if not unconscionable, consumers are best advised to purchase the CDW/LDW when renting an auto. These waivers may protect you against thousands of dollars in charges not coverage by your auto policy. Since your auto policy will likely cover things the rental agreement waiver won’t, having both is advisable. With that said, here are ten reasons to purchase the CDW/LDW:
LOSS VALUATION
LOSS SETTLEMENT
LOSS PAYMENT
LOSS DAMAGE WAIVERS (LDW)
INDIRECT LOSSES
ADMINISTRATIVE EXPENSES
OTHER INSURANCE
EXCLUDED VEHICLES & TERRITORIES
EXCLUDED USES & DRIVERS
ADDITIONAL AND/OR FUTURE COSTS
LOSS VALUATION
The value of a rental car, according to virtually all rental agreements, is determined solely at the discretion of the rental company and may be significantly different from the "actual cash value without betterment" basis used by most auto policies.
LOSS SETTLEMENT
If there is a disagreement on the value of the damage, your auto insurer may invoke the “appraisal” clause in your auto policy which can have a cost to you associated with it. In addition, most auto policies grant the insurance company the right to inspect and appraise damaged property before it is repaired or disposed of. Since the rental company may not wait for this, the insurance company might legally deny the claim or limit the coverage.
LOSS PAYMENT
The rental agreement may require immediate reimbursement for damages and it is not uncommon for the rental company to charge the renter’s credit card. This can create a significant debt, "max" out the card's credit limit (perhaps shortening a vacation or business trip), result in litigation, etc.
LOSS DAMAGE WAIVERS (LDW)
At one time, renters were responsible only for collision damage to rental cars so you could buy a Collision Damage Waiver. Today most rental agreements make the renter responsible for ANY "loss" other than normal wear and tear regardless of fault and offer a Loss Damage Waiver. Typically you must have physical damage coverage on your auto policy for damage waivers to apply at all. Even so, you may be responsible for losses not covered by your auto policy. Similarly, your auto policy may cover losses not covered by the LDW such as operation by drivers not listed on the rental agreement. Thus, there is a need for both policies and waivers.
INDIRECT LOSSES
Rental car agreements usually make you responsible not only for damage to the car, but also for the loss of rental income while the vehicle is being repaired or replaced, even if the rental company has unused autos sitting on the lot. We have heard of assessments as high as $2,000 for such charges. Many auto policies cover some loss of income but it is usually limited in amount and may be further restricted if the rental company refuses to share their fleet utilization log with the insurer in order to determine a fair loss of income. In addition, if damage is extensive enough, most rental companies will charge for the “diminished value” of the auto, something usually not covered by auto policies. We have seen documented charges of $5,000 and $8,000, and heard of one that was allegedly $15,000 on an upscale SUV rental.
ADMINISTRATIVE EXPENSES
The rental contract may make the renter liable for various "administrative" or loss-related expenses such as towing (e.g., one insured was charged for a 230-mile tow), storage, appraisal, claims adjustment, etc. None of these expenses are typically covered by auto policies.
OTHER INSURANCE
Most auto policies provide excess coverage over other sources of recovery for damages to rental vehicles—damage waivers, travel policies, credit card coverages, etc. Other policies, credit cards, etc. might say that they are excess over your auto policy. The potential controversy over who pays what is obvious and can result in litigation. Often this is governed by state law which is likely to be unknown at the time of rental. While it is unlikely, we have heard of insurance companies refusing to pay for damage to nonowned autos if there is primary insurance coverage on them.
EXCLUDED VEHICLES & TERRITORIES
Most personal auto policies only cover damage to motor vehicles that are private passenger autos, pickup trucks, and vans. In other words, vehicles such as motorcycle and motorhome rentals are typically not covered. Most auto insurance coverage is limited to the U.S., its territories and possessions, Puerto Rico, and Canada, which could present a problem for some rentals. In addition, if the insured is renting a trailer (U-Haul, camper trailer, etc.), auto coverage is typically limited to only $500 - $1,500. The insured usually has no choice but to rely on the rental company's damage waiver for coverage under these circumstances.
EXCLUDED USES & DRIVERS
Some auto policies do not cover business use of nonowned autos and some do only if it is a private passenger auto. Some policies have driver exclusion endorsements. For such business use or operation by excluded drivers, the only source of recovery might be the rental company LDW. Similarly, the auto policy may cover some drivers not automatically covered by the LDW. A related exposure involves valet parking. Most auto policies will cover you if a rental vehicle is damaged by a hotel or restaurant valet, but you wouldn’t have coverage under most LDWs because the valet is not an authorized operator. So, again, having both auto insurance and the damage waiver may be beneficial in certain circumstances.
ADDITIONAL AND/OR FUTURE COSTS
An auto policy will almost certainly include a deductible in the range of $100-$500 or more that you will have to pay. Perhaps more important, payment for damage to a rental car may result in a significant premium increase (if not nonrenewal) via claim surcharges or loss of credits.
When an Accident Occurs
- In the event of a severe accident where someone is injured, call 911 or the police and stay at the scene until they arrive.
- Stay calm.
- File a police report, no matter how minor the damage to your car or motorcycle.
- As soon as possible, write down the facts of the accident, including:
- Date and time of day
- Location of accident
- Names, addresses, phone numbers, insurance companies and license numbers of all drivers involved
- Makes and models of other vehicles involved
- Names, addresses and phone numbers of all passengers and witnesses
- Injuries to any involved parties
- Damage to property
- Name of police department and officers investigating the accident.
Call McBrayer Insurance Company, regardless of who is at fault.
We will get preliminary information from you over the phone. A company claims representative will contact you within two business days to fill you in on the entire claims process.
If you carry physical damage coverage on your policy, we will determine the extent of the damage and help you identify repair or replacement alternatives.
Even if you believe damage to your vehicle is insignificant, report all incidents causing damage to your vehicle. For example, don't ignore even a rock chip on your windshield. This could eventually lead to a larger break and require a replacement. Windshield chips reported early can often be easily repaired. Most companies waive the policy deductible when windshields are repaired (waiver does not apply to replacement).
Service Is Our Number One Priority
We settle claims fairly and as quickly as possible. For more information or answers to any questions you have about filing a claim, please give us a call.
Top 10 Reasons to Purchase the Rental Car Damage Waiver
Abstract: Although most damage waiver fees are considered outrageous, the insured is best advised to purchase the waiver for short-term rentals. This is not only in the best interest of the insured, but also the agent since an inadequately covered loss may result in the loss of an account or worse, an E&O claim.
Although most collision damage waiver (CDW) or loss damage waiver (LDW) fees are considered by many to be outrageous if not unconscionable, consumers are best advised to purchase the CDW/LDW when renting an auto. These waivers may protect you against thousands of dollars in charges not coverage by your auto policy. Since your auto policy will likely cover things the rental agreement waiver won’t, having both is advisable. With that said, here are ten reasons to purchase the CDW/LDW:
LOSS VALUATION
The value of a rental car, according to virtually all rental agreements, is determined solely at the discretion of the rental company and may be significantly different from the "actual cash value without betterment" basis used by most auto policies.
LOSS SETTLEMENT
If there is a disagreement on the value of the damage, your auto insurer may invoke the “appraisal” clause in your auto policy which can have a cost to you associated with it. In addition, most auto policies grant the insurance company the right to inspect and appraise damaged property before it is repaired or disposed of. Since the rental company may not wait for this, the insurance company might legally deny the claim or limit the coverage.
LOSS PAYMENT
The rental agreement may require immediate reimbursement for damages and it is not uncommon for the rental company to charge the renter’s credit card. This can create a significant debt, "max" out the card's credit limit (perhaps shortening a vacation or business trip), result in litigation, etc.
LOSS DAMAGE WAIVERS (LDW)
At one time, renters were responsible only for collision damage to rental cars so you could buy a Collision Damage Waiver. Today most rental agreements make the renter responsible for ANY "loss" other than normal wear and tear regardless of fault and offer a Loss Damage Waiver. Typically you must have physical damage coverage on your auto policy for damage waivers to apply at all. Even so, you may be responsible for losses not covered by your auto policy. Similarly, your auto policy may cover losses not covered by the LDW such as operation by drivers not listed on the rental agreement. Thus, there is a need for both policies and waivers.
INDIRECT LOSSES
Rental car agreements usually make you responsible not only for damage to the car, but also for the loss of rental income while the vehicle is being repaired or replaced, even if the rental company has unused autos sitting on the lot. We have heard of assessments as high as $2,000 for such charges. Many auto policies cover some loss of income but it is usually limited in amount and may be further restricted if the rental company refuses to share their fleet utilization log with the insurer in order to determine a fair loss of income. In addition, if damage is extensive enough, most rental companies will charge for the “diminished value” of the auto, something usually not covered by auto policies. We have seen documented charges of $5,000 and $8,000, and heard of one that was allegedly $15,000 on an upscale SUV rental.
ADMINISTRATIVE EXPENSES
The rental contract may make the renter liable for various "administrative" or loss-related expenses such as towing (e.g., one insured was charged for a 230-mile tow), storage, appraisal, claims adjustment, etc. None of these expenses are typically covered by auto policies.
OTHER INSURANCE
Most auto policies provide excess coverage over other sources of recovery for damages to rental vehicles—damage waivers, travel policies, credit card coverages, etc. Other policies, credit cards, etc. might say that they are excess over your auto policy. The potential controversy over who pays what is obvious and can result in litigation. Often this is governed by state law which is likely to be unknown at the time of rental. While it is unlikely, we have heard of insurance companies refusing to pay for damage to nonowned autos if there is primary insurance coverage on them.
EXCLUDED VEHICLES & TERRITORIES
EXCLUDED VEHICLES & TERRITORIES
Most personal auto policies only cover damage to motor vehicles that are private passenger autos, pickup trucks, and vans. In other words, vehicles such as motorcycle and motorhome rentals are typically not covered. Most auto insurance coverage is limited to the U.S., its territories and possessions, Puerto Rico, and Canada, which could present a problem for some rentals. In addition, if the insured is renting a trailer (U-Haul, camper trailer, etc.), auto coverage is typically limited to only $500 - $1,500. The insured usually has no choice but to rely on the rental company's damage waiver for coverage under these circumstances.
EXCLUDED USES & DRIVERS
Some auto policies do not cover business use of nonowned autos and some do only if it is a private passenger auto. Some policies have driver exclusion endorsements. For such business use or operation by excluded drivers, the only source of recovery might be the rental company LDW. Similarly, the auto policy may cover some drivers not automatically covered by the LDW. A related exposure involves valet parking. Most auto policies will cover you if a rental vehicle is damaged by a hotel or restaurant valet, but you wouldn’t have coverage under most LDWs because the valet is not an authorized operator. So, again, having both auto insurance and the damage waiver may be beneficial in certain circumstances.
ADDITIONAL AND/OR FUTURE COSTS
An auto policy will almost certainly include a deductible in the range of $100-$500 or more that you will have to pay. Perhaps more important, payment for damage to a rental car may result in a significant premium increase (if not nonrenewal) via claim surcharges or loss of credits.
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